Privacy Statement

The Advocator Group respects your privacy

Protecting your privacy is very important to us. In order for us to uphold our promise to be reputable advocates we recognize our obligation to safeguard and secure your personal information. You have a right to know the information that we collect, what we do with it, and how we protect it.

Summary

This summary tells you the basics of our privacy commitment to you - how we collect and use your information, how we protect it, and who can see it. You should read the entire privacy policy below for full details.
  • We obtain personal information from you directly, from your transactions with us, and from third parties with your consent such as the Social Security Administration and its affiliates, your insurance providers (ex. Long-term disability, Worker’s Compensation), and your doctors or other health professionals.
  • Any third parties who perform services for us are required to safeguard any customer information.
  • We secure and limit access to your personal information internally.
  • We protect information about potential, current, and former clients.

The Information We Collect

Non-public personally identifiable information ("Information") is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information.
Information We Obtain From You
During the inquiry, application, or claims handling processes you may be asked to give us Information, or authorization to obtain Information from third-parties, that will allow us to process your inquiry, application, or claim properly and contact you accordingly. Unwillingness to provide some requested Information may prevent The Advocator Group from continuing to process your inquiry, application, or claim. The Information we often request includes, but is not limited to your:
  • Name
  • Address
  • Phone number
  • Email address
  • Social Security Number (SSN)
  • Date of Birth (DOB)
  • Gender
  • Marital status
  • Occupational history
  • Dependents information (name, DOB, SSN)
  • Social Security benefits history
  • Health, medical, or treatment information
  • Insurance or benefits eligibility information
Your contact information such as your address, phone number, or email address may be used by The Advocator Group and its affiliates to notify you of such things as new services, responses to your inquiries, the status of your claim, and to seek your feedback.
Information About Your Transactions
We may collect Information about your interactions and experiences with us and others, such as your inquiries, claims, changes and responses. This Information may be collected and saved regardless of the way it is received (ex. Via phone, fax, email, web services, smartphone applications).
Location Services for Mobile Apps
Your current location is only determined if you choose to use a function on our apps to determine your current location. If you allow your location to be obtained using an Advocator Group app, we will use this information to return your estimated location. We may save this data to enhance our service offerings.
Access and Correction of Personal Information
Upon request we will take reasonable steps to verify the accuracy of the personal information in our records and as the law requires provide you with access to the information that we have collected.

The Information We Disclose

Information about our clients, potential clients, or former clients will only be disclosed as permitted or required by law.
We use this Information to process and service your claim; to verify your eligibility for benefits, and with your consent communicate with the persons or organizations that are interested in the status or result of your claim or inquiry. Information about our former clients and those that have inquired about our services but did not become clients is safeguarded to the same extent as Information about our current clients.

Following are some examples of how we may disclose Information:

We must exchange Information about you internally with our operations team members (ex. Intake agents, Case Advocates, Hearing Advocates, Attorneys, Benefit Coordinators, and the management and leadership thereof) who are or may become involved in processing your inquiry, claim, or other ancillary services. In addition some support units will also have access to your Information such as our Information Technology and Information Services team members.

When you are or have been involved in an inquiry or claim with The Advocator Group your Information will be stored and may be analyzed by software programs including spreadsheets, data analysis programs, and databases. Those Advocator Group members that analyze the data will on occasion use the Information to make recommendations or decisions about, among other things, who and how to contact someone, what to contact someone about, or what to offer them.

We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or other function for us. These include businesses that help us with administrative, analysis, or marketing functions. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided.

We may also share your Information for other permitted purposes, including:
  • with governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
  • if ordered by a subpoena, search warrant or other court order

Confidentiality and Security

We restrict access to your Information to those who we have determined need it in order to provide answers, products or services to you. We train our employees to safeguard customer Information, and we require them to sign confidentiality agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties. We continually monitor our systems to prevent unauthorized attempts at intrusion.
Other things you can do to enhance your security whenever you are online include the following:
  • Use an Internet firewall (hardware or software).
  • Use current software and operating system versions; get updates and security patches regularly.
  • Use anti-virus software and download updates frequently.
  • Use your own PC.
  • Choose a hard-to-guess password; change your password regularly.
  • Use a unique Username/Password, not one you use on other websites.
  • Use strong 128-bit encryption available in the latest version of your browser.
  • When finished, logoff the website and close your browser.
  • For additional security, you can also clear your browser’s cache and temporary Internet files.

Additional Information for Our Website Users

We continuously improve ADVOCATOR.com, and our related information gathering utilities such as our smartphone apps. We are interested in how visitors use our website and other utilities, what they like and dislike, and where they have problems. We may gather data on how users navigate our site or other utilities so we can make them an easier and more effective conduit for doing business. Our analysis tools may gather data such as what browser a person uses or even what pages are most popular.

We may use cookies to improve your experience while using ADVOCATOR.com, and our related information gathering utilities. Cookies are small files that are stored on your computer. They do not contain any personally identifiable information about you. They help us personalize your experience when you return to our website. Most browsers let you determine whether or not you accept our cookies. If you don't use cookies, you may not be able to use certain features of our tools.

ADVOCATOR.com and our other tools may place small pieces of computer code (embedded objects) on our pages to help us or our partners verify the traffic to and throughout our tools. We may use these objects to track your tendencies on our tools and to determine your exposure to advertising. These objects don't collect any personally identifiable information about you.

We also may provide some links to third-party websites or tools that are not owned by The Advocator Group. The Advocator Group has no control over their privacy practices and assumes no responsibility in connection with your use of them. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.

Changes to This Privacy Policy

We may modify our privacy policy from time to time. The most recent version will be posted at ADVOCATOR.com.

What to Do if You Have Privacy or Security Concerns

This Privacy Policy applies to all of the services and tools offered by The Advocator Group. If you have a concern about privacy or security at The Advocator Group, we want to hear about it.

Please call us at (877) 261-1947 or write us at:
Privacy Department
The Advocator Group
101 Edgewater Dr, Ste 260
Wakefield, MA 01970

The Effective Date of this Privacy Policy is August 1, 2011.